Ignorance is Not Bliss: People and Processes in KM

The last thing an organisation ignorant to its inherent knowledge resources needs is a knowledge manager uninterested in its people and processes.

His/her proposed “solution” will be no better than a stab in the dark—potentially painful.

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Social Vs Traditional Classification: It Can Be Both

To suggest that social classification systems will replace formal traditional classification on the web is to imply that there is no place on the web for bodies of professional, scientific, or other specialised knowledge that possess standardised nomenclature critical for mutual understanding.

Conversely, those who would argue that social tagging has no place in highly specialised fields are being short-sighted. Clearly there is a place for both traditional and social classification systems, and indeed hybrids, on the web.

Shirky proposes conditions in which formal classification systems work well and are necessary.

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Why Step into Cyberspace?

The goal of any organisation’s communications team is to continuously inform stakeholders of activities, initiatives and the benefits of new and existing products. But how do they know they’re being heard?

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Events: e-Fashionably Late

The virtual networking possibilities of Web 2.0 can supplement the networking benefits of a real-world event, the scheduling of which will unlikely suit everybody. And it can give the event greater longevity in the minds of at least some of the participants.

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2.0 Wit Web 2.0

A few days ago there was an interesting discussion on LinkedIn’s “Travel 2.0″ group about what the buzzword “Web 2.0″ really means and how useful it is.

Here I adapt my own contribution to that discussion:-

Tim O’Reilly, who originally coined the term in 2004, said Web 2.0 is “a transformative force that’s propelling companies across all industries towards a new way of doing business characterized by user participation, openness, and network effects”.

“Web 2.0” is essentially a more interactive version of “Web 1.0”, allowing users to not only retrieve information, but also react to it, contribute to it, syndicate it, tag it, bookmark it, define it, control it, and create it.

Elements of Web 2.0 existed before 2004 and even before the dot com crash in 2001. In fact, many of the survivors of the bursting of the bubble had already woken up to the benefits of O’Reilly’s “user participation, openness, and network effects”.

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Sustainable Tourism: A Wiki to the Wise

Tomorrow I leave the Pacific Asia Travel Association (PATA) in good spirits knowing that over five and a half years I have contributed to an organisation that does some outstanding work for travel and tourism in Asia Pacific.

In fact, I hope to stay engaged with PATA in some capacity in my new role as “knowledge management and communications specialist” with the ASEAN Competitiveness Enhancement (ACE) Project; and hope that together we can do so much more.

One of my most recent achievements at PATA, and probably the one I’m most proud of (despite it being almost as easy as this blog to set up) is creating PATA’s Sustainable Tourism Wiki [which has since become The "Good Tourism" Wiki].

Having watched Wikipedia become one of the hottest URLs in cyberspace in recent years it became blindingly obvious to me that the wiki model was perfect for PATA and its efforts to deal with the huge subject area called “sustainable tourism“.

“Sustainable” and “responsible” are two words the Association has in its mission statement:-

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Welcome to my uphill battle …

… to learn as much as I can about new media.

And as technology evolves ever faster, the hill only gets steeper.

Fortunately, for those of us who actually use these media, its almost too easy.

Tandy TRS-80 (CoCo)

It’s as natural to young kids today as it was me plugging in my Tandy TRS-80 (pictured) to play “Dino Wars” (Beware: clicking the Dino Wars link will yield very little information about the game!)

This blog, for example, took a couple of minutes to set up. (However, I did spend a lot of time “umming” and “ahhing” over which design template I should use! … and ended up with the default theme.) [Since changed.]

Setting up’s one thing. Maintaining is quite another.

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